HR management designed for restaurants, hotels, and hospitality chains
Schedule shifts, track time sheets, and manage overtime for restaurants, hotels, and franchises. View all staff information in real time from any device.
Connect the dining room, kitchen, and management in a single app
In the hospitality and restaurant industry, the friction isn’t just in HR management—it lies in the complexity of coordinating rotating shifts and the frenetic pace of service. When mandatory time tracking, overtime management, or last-minute absences rely on paper sheets, personal chat groups, or the bulletin board, chaos is inevitable. Tweem eliminates that barrier with an experience designed for dynamic workforces: easy for front-of-house and kitchen staff, clear for HR, and streamlined for management.
The HR challenges in the hospitality industry aren't found in the office
Managing restaurant and hotel teams comes with its own set of challenges. Here are the most common ones:
The chaos of split shifts and split schedules
Coordinating rotating shifts, games, night shifts, or weekend cover using printed Excel spreadsheets or blurry photos leads to disorganization and errors in service coverage when there are last-minute absences.
Staff without a computer or a designated workstation
Most of the staff (waiters, cooks, cleaning staff, and buffet staff) spend their workday on their feet and do not have access to a company computer, which makes it difficult to clock in quickly without interrupting service or to access their HR documents directly.
The Legal Risks of Inspections and Overtime
Manual timesheets are easily lost. Failing to maintain a separate and transparent record of regular, overtime, and supplementary hours leads to complications in payroll calculations and poses serious risks of penalties during unannounced labor inspections.
How Tweem handles it on a day-to-day basis
Time Tracking and Kiosk Mode
Let your entire team clock in in seconds. Set up a tablet in a central location on the premises (such as the entrance or kitchen) so that all staff can clock in centrally using a PIN code. Includes optional geolocation, ideal for catering services or off-site events.
Digital scheduling and shift planning
Easily create rotating, split, or night shifts. Your team can access their schedules 24/7 from their mobile devices. If you reassign a shift due to an absence, the substitute receives an instant push notification. (Related link: Optimize your schedule and shift planning).
Strict monitoring of overtime and compensatory time off
The system automatically and independently tracks regular, overtime, and compensatory hours to ensure full compliance with the law. Managers can review and approve the hours before they are sent to payroll. Tamper-proof reports are ready to download in case of unannounced inspections.
Vacations, absences, and incidents at a glance
Front-of-house and kitchen staff can request time off and leave directly through the app. View the team calendar in real time to ensure you always have the minimum staff required to cover shifts. Upload sick leave forms digitally and instantly.
Mobile HR Solutions for the Hospitality Industry: Monitoring and Legal Compliance
Streamline the management of rotating shifts, time tracking, and overtime for restaurants and hotels. Centralize all staff information in real time and generate auditable reports from a single mobile app.
▶ Request demoWhat your hospitality and restaurant business gains
Everything you need to know about hospitality solutions.
- Staff without computers or direct access
Waiters and cooks who cannot access systems outside their shifts or who do not have a computer to handle administrative tasks. - Chaos in the shifts
Printed Excel spreadsheets or photos on bulletin boards that aren't updated in real time. - Processes without legal traceability
Signature sheets are prone to errors, cross-outs, or loss during labor inspections. - Hand-eye coordination and noise
Phone calls, WhatsApp, and paper forms to manage absences, tardiness, incidents, or overtime calculations.
- 24/7 access from your phone or tablet
Quick check-ins via the app or through the centralized Kiosk Mode at the location. - Digital clocks that are always up to date
Planning accessible to the entire team 24/7 with instant notifications of changes. - An immutable and exportable record
Reports generated and ready in seconds, with a documented history of validations and corrections. - Real visibility into costs and hours
Centralized requests in the app to reduce repetitive tasks and track overtime hours.
FAQs
Everything you need to know about solutions for the hospitality and restaurant industry.